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Functions of the Third-Party Broker

OPERATIONAL FUNCTIONS OF AN
INTERMEDIARY

 

On a day-to-day basis, intermediary organizations perform eight key, operational functions in their communities.

They work with employers/workplace partners to:

They work with schools and other youth organizations in the community to:

They work with youth to:

They work with all partners to:

OPERATIONAL FUNCTIONS

Create demand among employers and workplace partners
Intermediaries coordinate employer engagement efforts and streamline the system for employer contact. For example, they:
  • Coordinate and conduct marketing activities;
  • Consolidate marketing resources
  • Survey employer needs and industry trends;
  • Survey and identify the available placement pool;
  • Train school and community-based employer outreach staff;
  • Address regional barriers (e.g. transportation).

Click here for examples.

 
Provide services to address employer and workplace partner needs
Intermediaries provide specialized services to employers and workplace partners, based on needs identified by employers and their workforce engaged in programs serving youth. For example, they:
 

  • Assist workplace partners in designing work-based experiences that meet the needs of youth and the workplace;
  • Provide orientation and training to workplace supervisors;
  • Recruit and screen youth to employer specifications;
  • Facilitate employer input into program standards, assessment, and curriculum;
  • Assist workplace partners in addressing legal and logistical issues;
  • Assist employers in coordination activity through local or regional industry associations;
  • Improve quality of workplace experiences.

Click here for examples.

 
Build awareness and buy-in among educators and community partners
Intermediaries work with K-12 schools, postsecondary institutions, and community-based and other youth-serving organizations to promote the educational value of learning in the workplace. For example, they:
  • Promote work experiences as a way to build and support academic and broad-based employability skills development;
  • Create "learning networks" of educators, administrators and youth development professionals to support implementation;
  • Market school-to-career among school constituencies through presentations to administrators, school boards, and other policy bodies;
  • Help engage parents and students in developing realistic and positive career goals;
  • Provide opportunities for teachers and counselors to experience high-performing workplaces.

Click here for examples.

 
Provide services to support the involvement of educational and training institutions
Intermediaries provide services to build the capacity of schools and youth-serving community-based organizations to connect effectively to employers, workplaces and the community at large. For example, they:
  • Help schools and teachers understand and connect to the regional economy and industry-based skill standards;
  • Improve collaborations between schools and other organizations serving youth
  • Coordinate work-based learning placement programs;
  • Help schools align work-based learning experiences to academic curricula and standards;
  • Make professional development opportunities available tto teachers and counselors on contextual and project-based learning and on labor market and employment trends;
  • Identify and propose strategies for overcoming barriers to integrated funding and program delivery;
  • Connect postsecondary institutions to K-12 schools and help strengthen pathways to college.

Click here for examples.

 
Promote and improve the quality of work-based learning for all youth
Intermediaries focus on creating quality experiences in the workplace for a communityês young people. They help define the roles and expectations of partners and support rich experiences outside the classroom for young people. For example, they:
wbldesk.jpg
  • Generate consensus on the definitions and expectations of work-based learning experience;
  • Develop common documentation and assessment instruments for work-based learning;
  • Provide orientation, training, and support to teachers and counselors;
  • Provide long-term support and follow-up for youth when placed;
  • Connect workplace experiences to students' course of study;
  • Arrange course or academic credit where possible;
  • Promote and document the value of work as learning.

Click here for examples.

 
Connect all youth to appropriate, high-quality learning experiences
Intermediaries adopt a youth-centered approach and help youth connect to high-quality learning opportunities in schools, workplaces, the community, and postsecondary educational, training, and career environments. For example, they:
  • Promote a common understanding of youth readiness;
  • Ensure youth are prepared for their workplace experiences;
  • Create, deliver, or influence job-readiness activities;
  • Recruit, screen, and refer youth for placement to ensure quality matches;
  • Provide a developmentally appropriate sequence of work-based learning experiences for youth;
  • Connect youth to post-secondary options, adult mentors, and community-based support services.

Click here for examples.

 
Provide the communications link between all parties
Intermediaries provide the critical communications link among partners: employers, the different levels of the educational system, community-based partners, labor organizations, parents, teachers, students, and other stakeholders. For example, they:
  • Develop and implement communication and management systems for schools, workplaces, and brokering organizations;
  • Provide regular opportunities for interaction among partners;
  • Provide regular reports and information to partners and the public;
  • Create and implement a common data system for tracking employer contact, student progress, program activities and outcomes

Click here for examples.

 
Create a system focused on quality, evaluation and improvement among all partners
Intermediaries subscribe to the principles of continuous improvement. They set goals, regularly measure progress, and seek to improve program quality. For example, they:
  • Set and maintain common standards for quality among all program partners;
  • Use customer surveys to gauge impacts and adjust program strategies;
  • Conduct regular internal reviews of program performance;
  • Support external evaluations;l
  • Develop and provide technical assistance in the use of management information systems that track program implementation and student outcomes

Click here for examples.

 
For more information contact:

eglowacki@nww.org


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